Help CenterTroubleshooting
Troubleshooting
Fix common issues with email, recording, plans, and access.
Email Not Sending
Troubleshoot issues when prescription or diagnosis emails fail to send.
Recording Not Working
Fix issues when the AI scribe microphone doesn't start or audio isn't captured.
Plan Not Updating After Payment
What to do if your subscription plan doesn't activate after completing payment.
Cannot Access a Feature
Why some features show a lock icon and how to unlock them.
Reset Your Password
How to reset your password if you've forgotten it or want to change it.
Raise a Support Ticket
Contact the support team when you need help with an issue.