Email Not Sending

Troubleshoot issues when prescription or diagnosis emails fail to send.

2 min read 4 steps

Go to Settings → Email Configuration and verify your SMTP settings are correct. If you see "Not configured", you need to set up email first.

If using Gmail, ensure you're using an App Password (not your regular password). For other providers, verify the username and password are correct.

Use the "Test Email" section to send a test. The error message will indicate the specific issue — wrong password, blocked port, or incorrect server.

If you continue having issues with your own email, enable the DoctorScribe email service as an alternative. It requires no SMTP configuration.

Most email issues are caused by incorrect passwords or missing App Passwords for Gmail.

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Configure Your Own Email (SMTP)

Set up your clinic's own email for sending prescriptions and reports.

Enable DoctorScribe Email Service

Use DoctorScribe's shared email service to send prescriptions without configuring your own email.

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