Troubleshooting
Recording Not Working
Fix issues when the AI scribe microphone doesn't start or audio isn't captured.
2 min read 4 steps
1
Check Browser Permissions
Your browser needs microphone permission. Click the lock icon in the address bar and ensure "Microphone" is set to "Allow". If it says "Blocked", change it to "Allow" and reload the page.
2
Try a Different Browser
Chrome and Edge provide the best experience. If you're using Safari or Firefox and having issues, try switching to Chrome.
3
Check Your Microphone
Verify your microphone is working: go to your system settings and test the microphone. If using an external mic, ensure it's plugged in and selected as the default input device.
4
Clear Cache and Retry
Sometimes browser cache causes issues. Try clearing your browser cache or opening the app in an incognito/private window.
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