Troubleshooting
Plan Not Updating After Payment
What to do if your subscription plan doesn't activate after completing payment.
2 min read 4 steps
1
Wait for Confirmation
After payment, the subscription page shows "Payment is being processed". Wait for the automatic update — it usually takes 5-30 seconds.
2
Refresh the Page
If the page hasn't updated after a minute, try refreshing the browser. Press Ctrl+Shift+R (or Cmd+Shift+R on Mac) for a hard refresh.
3
Log Out and Log Back In
If refreshing doesn't work, log out and log back in. This forces the system to fetch your latest plan details.
4
Contact Support
If your plan still hasn't updated after 5 minutes, raise a support ticket. Include your email address and the approximate time of payment so we can investigate.
Your payment is safe — even if the plan doesn't activate immediately, our team will resolve it promptly.
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